Please make sure you have the latest Firmware Release installed on your device before filling out this form - the issue might already be fixed!
Frequently asked questions
To provide proper technical support, you will need to provide the Serial Number (S/N), Software Version Number (SVN), and Customer Configuration Number (CCN) for your ID4Motion digital cluster. This information can be found in the "About" page of the digital cluster settings. To access the "About" page, follow these steps:
1. ) Go to the "Settings" menu on your digital cluster.
2. ) Select "System".
3. ) Choose "About".
The "About" page should display the necessary information for technical support. It's important to have this information readily available when contacting technical support for assistance.
The Serial Number (S/N) is a unique identifier assigned to a specific ID4Motion digital cluster. It is a combination of numbers and/or letters that helps to identify a product's origin, batch, model, and any other relevant information. Serial numbers help us to track inventory, authenticate products, provide technical support, and identify defects or recalls.
The Software Version Number (SVN) is a unique identifier assigned to a specific version or release of the software running on your ID4Motion digital cluster. It is a combination of numbers that is used to distinguish between different versions of the same software, which may have different features, bug fixes, or improvements. Typically, the version number is assigned sequentially as new versions of the software are developed and released.
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